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Obtaining Warranty Service
Limited Warranty


Obtaining Warranty Service
If you require warranty service in the U.S, you may contact Pacific Arts and Music. Please refer to your Limited Warranty document or here for warranty details. The instrument owner will be responsible for getting the instrument to Pacific Arts and Music. If the instrument is shipped, freight and insurance must be prepaid.

All returns to Pacific Arts and Music must have a return authorization-any shipments that do not have authorization will be refused.

Only authorized Pacific Arts and Music service centers or Pacific Arts and Music Manufacturing may perform warranty service. Any service performed by unauthorized persons will void your warranty. Pacific Arts and Music disclaims liability for defects or damages caused by service performed by unauthorized persons and all non-warranty service performed by unauthorized person and repair facilities.

When contacting Pacific Arts and Music by email, you should include a complete description of the problem. If non-warranty work is recommended, a quotation will be issued and must be approved by return mail by the instrument owner before such work is done. We appreciate a prompt notification of your wishes. It is not necessary to purchase non-warranty work in order to obtain service on materials covered by the warranty.

Subsequent to inspecting an instrument upon arrival, Pacific Arts and Music will advise you or your dealer of the approximate date of completion.

The repaired instrument or part will be returned to the owner or dealer, freight collect and insured.

International customers, please contact Pacific Arts and Music for Warranty Service details.

No representative or other person is authorized to assume for Pacific Arts and Music any liability except as stated above.

For further information, please contact us here

Limited Warranty
Your new Pacific Arts and Music instrument is warranted to be free from defects in materials and workmanship for 2 years from the original retail purchase date for the original retail purchaser, subject to the limitations contained in this warranty.

If at any time within the warranty period this Pacific Arts and Music instrument malfunctions as a result of faulty materials or workmanship, Pacific Arts and Music will repair the defect(s) or replace the instrument, as it deems appropriate in its sole discretion. Pacific Arts and Music reserves the rights to use materials regularly utilized at the time of repair in the event that original materials are no longer available. If replacement of your instrument is deemed appropriate by our staff, Pacific Arts and Music will replace the instrument with one of the same or most similar style of a value not to exceed the original purchase price of your instrument.

This warranty covers the cost of both labor and materials on any repair deemed necessary by our Customer Service Representative for 2 years of the original purchase by the original retail purchaser. In the unlikely event that your instrument is destroyed, lost or damaged beyond repair, while in the possession of Pacific Arts and Music for repair, Pacific Arts and Music will replace that instrument with one of the same or most similar style of a value not in excess of the original purchase price of your instrument. Any insurance covering the instrument, including but not limited to the collector's value insurance, must be carried by the owner at the owner's expense.

THIS WARRANTY IS EXTENDED TO THE ORIGINAL RETAIL PURCHASER ONLY AND MAY NOT BE TRANSFERRED OR ASSIGNED TO SUBSEQUENT OWNERS. IN ORDER TO VALIDATE YOUR WARRANTY, AND AS A CONDITION PRECEDENT TO WARRANTY COVERAGE HEREUNDER, YOU MUST RETURN YOUR WARRANTY REGISTRATION CARD WITHIN FIFTEEN (15) DAYS FOLLOWING THE ORIGINAL DATE OF PURCHASE. YOUR PROOF OF PURCHASE OR SALES RECEIPT MUST ACCOMPANY ALL REQUESTS FOR WARRANTY COVERAGE. WARRANTY WILL NOT BE HONORED WITHOUT PRIOR REGISTRATION AS STATED ABOVE. THE PRODUCT SERIAL NUMBER IS LOCATED ON THE UNDERSIDE OF THE TUNER ACCESS HATCH ON THE TOP OF THE INSTRUMENT. ALL WARRANTY AND NON WARRANTY REPAIRS ARE TO BE DONE ONLY BY AN AUTHORIZED REPAIR SHOP OR PACIFIC ARTS AND MUSIC MANUFACTURING. ANY REPAIRS DONE BY ANY OTHER SOURCE WILL VOID WARRANTY.